企業主管最不爽 IT 的八件事

一位專注於讓企業主管理解資訊科技價值的企管顧問 Susan Cramm 根據她甫出版的新書，整理出一份簡報：企業主管最不爽 IT 的八件事。這份清單最早曾經在 Harvard Business Review 部落格發表過，第一版 的文字有點拗口，經過沉澱後，書裡面清單的第二版淺白易懂多了。

不管這份清單有多長，八點也罷，十點也好，我試着把企業主管們的怨念翻譯成白話如後：IT 總是不說些正常人能聽懂的話，沒人知道他們在幹啥，這幫技客只顧着想方防設法從公司口袋裡挖錢買些昂貴無用的“玩具”，根本不在乎公司需要；更可惱的是，花了錢卻沒有把事情辦好。

Susan Cramm 的第一版和第二版清單摘要條列於下，有興趣的讀者請點擊連結讀詳細文字說明，不過我想上面的白話說明，已經足夠了。

第一版

• IT Limits Managers' Authority
• They're Missing Adult Supervision
• They're Financial Extortionists
• Their Projects Never End
• The Help Desk is Helpless
• They Let Outsourcers Run Amok
• IT is Stocked with Out-of-Date Geeks
• IT Never Has Good News

第二版

• IT Limits Managers' Authority
• Consists of condescending techies who don't listen
• Doesn't understand the true needs of the business
• Proposes "deluxe" when "good enough" will d do
• IT projects never end
• Is reactive rather than proactive
• Don't support innovation
• IT never has good news